Returns
We want you to love your purchase! If you're not completely satisfied, you have 30 days* to return your item.
Please note: All custom items are final sale and not eligible for return.
To initiate a return, email us at support@atticusgoods.com with your order number and the reason for the return. If you're requesting a replacement due to damage or a warranty issue, please include a photo.
Our customer service team will respond within 24 hours with a Return Authorization (RA#). Once we receive the item(s) in sellable condition and with all original packaging, we’ll issue a refund for the product price. Original shipping charges are non-refundable.
Your refund will be processed within 5–10 business days of the returned item's delivery.
Exchanges
To exchange your purchase, initiate a return for your original order following the instructions above. Then, start a new order and purchase the item you want instead. Please note, customers are responsible for return shipping costs.
Damages or Defects
If your item is defective out of the box (scratched, dented, or other defects), please send an email to support@atticusgoods.com with photos and your order number. We will replace the item as soon as possible.
Any product sent back that is not in its original condition is damaged or has missing parts for reasons not due to our error, will not be accepted as a return.
Our Refund Policy outlines the conditions under which customers can request a refund. This policy is essential for ensuring customer satisfaction and trust. If you find yourself unsatisfied with your purchase, you can initiate a refund within 30 days of receipt. However, to be eligible for a refund, products must be returned in their original condition. Therefore, it’s crucial to understand the specific terms that apply to your purchase before requesting a refund.
Initiating a refund is a straightforward process. To begin, contact our customer service team and provide your order number and reason for the refund. They will guide you through the necessary steps. Usually, refunds are processed within 7-10 business days after we receive the returned items. However, please understand that depending on your bank, it might take longer for the funds to appear in your account.
There are specific exceptions to our Refund Policy that you should be aware of. For instance, items that are marked as final sale or have been opened may not be eligible for a refund. Therefore, always check the product details before making a purchase. Additionally, our policy may vary based on seasonal promotions, so it’s essential to read the refund terms during special sales events. This way, you can avoid any misunderstandings and enjoy a hassle-free shopping experience.
