Dell ProSupport Plus Upgrade Service for Enhanced PC Support and Automation

Dell Upgrade from 3Y Next Business Day to 4Y ProSupport Plus

Dell ProSupport Plus Upgrade provides comprehensive support designed to maximize your PC fleet's uptime and security. This service features prioritized 24x7 direct access to in-region ProSupport engineers, ensuring rapid, expert assistance for complex issues. The proactive resolution capabilities are powered by telemetry-driven insights, enabling early detection and automated resolution of potential problems before they impact productivity. SupportAssist integration allows for customizable self-healing scripts, automated PC optimization, and issue alerts, which collectively help streamline maintenance and reduce downtime. This service also includes data security measures such as retaining your hard drive after replacement, safeguarding sensitive information. Repairs for accidents caused by drops, spills, or electrical surges are included, offering comprehensive coverage that minimizes unexpected disruptions. The service empowers solution providers and end-users to view and manage device health, application performance, and security metrics through a single portal, simplifying device management across your organization. Businesses can analyze usage patterns to identify opportunities for optimization, improving employee satisfaction and operational efficiency. Availability and specific terms may vary depending on region and product, so consulting a Dell sales representative is recommended for detailed information. Overall, Dell ProSupport Plus Upgrade is an essential service for organizations seeking reliable, automated, and proactive support to keep their PC fleets running smoothly and securely.

Features:

• Prioritized 24x7 direct access to non-scripted in-region ProSupport engineers, with proactive issue resolution based on telemetry-driven insights.

• Enable SupportAssist for customizable self-healing scripts, automated PC optimization, and issue detection, providing proactive resolution and alerts.

• Keep your hard drive after replacement to ensure data security and compliance.

• Includes repairs for accidents caused by drops, spills, or electrical surges to minimize unexpected hardware failures.

• Automate and customize support processes to eliminate downtime and streamline maintenance workflows.