Dell ProSupport - Upgrade (Part 812-5951) for Business PC Support and Maintenance

Dell Upgrade from 1Y Next Business Day to 4Y ProSupport

Dell ProSupport - Upgrade (Part 812-5951) is a comprehensive service solution designed to optimize the reliability and performance of your business computers. This service provides 24/7 direct access to in-region Dell engineers, offering prompt assistance whenever issues arise. With next business day onsite support following remote diagnosis, it minimizes downtime and ensures your IT infrastructure remains operational. The proactive approach includes automated issue detection through SupportAssist, which identifies potential problems before they impact productivity, enabling quick resolution and reducing end-user disruption. Hardware and software support are included, with telemetry-driven insights that guide proactive maintenance strategies. Dell's service aims to free up your internal IT resources, allowing your team to focus on strategic projects while ensuring your devices stay healthy and secure.

Features:

• Self-heal before issues occur

• Improve productivity through hyperefficient resolution

• Enable SupportAssist for automated issue detection, proactive resolution, and alerts

• Next business day onsite support after remote diagnosis

• Comprehensive hardware and software support with telemetry-driven insights

• 24x7 direct access to in-region non-scripted Dell ProSupport engineers