Dell ProSupport - Upgrade Service (Part Number 845-2751)

Dell Upgrade from 3Y Next Business Day to 4Y ProSupport

Dell's ProSupport - Upgrade Service provides comprehensive support solutions designed for business-critical environments. With 24/7 direct access to in-region, non-scripted Dell engineers, this service ensures rapid and expert assistance whenever issues arise. It includes hardware and software support with telemetry-driven insights for proactive problem detection and resolution, reducing downtime and maintaining operational continuity. In addition, next business day onsite support after remote diagnosis allows for quick on-site repairs, minimizing disruption to your workflow. The integration of SupportAssist enables automated issue detection, proactive resolution, and real-time alerts, empowering your IT team to address potential issues before they impact productivity. This proactive approach helps in maintaining a healthy fleet of devices and enhances overall efficiency.

The Dell ProSupport service is designed to optimize device management and maximize employee productivity by providing tools to analyze usage patterns and identify opportunities for performance improvements. Customers can log tickets, manage device health, security scores, and application experience from a unified portal, streamlining IT operations. The self-healing capabilities of the service enable devices to resolve common issues automatically, further reducing the need for manual intervention. This comprehensive support solution helps organizations focus on strategic initiatives while Dell manages routine and critical support tasks effectively.

Availability and service terms may vary by region and product, so contacting a Dell sales representative is recommended for specific details. Dell Technologies’ commitment to proactive support and operational efficiency makes this service an essential component for businesses seeking reliable, scalable IT support. Whether managing a small fleet or a large enterprise environment, Dell ProSupport - Upgrade Service ensures your devices are always protected, optimized, and ready for productivity.

Features:

• 24x7 direct access to in-region non-scripted ProSupport engineers

• Hardware and software support, proactive issue resolution with telemetry-driven insights

• Next business day onsite support after remote diagnosis

• Enable SupportAssist for fleet automated issue detection, proactive resolution, and alerts

• Self-heal before issues occur

• Improve productivity through hyperefficient resolution