Dell Upgrade from 1Y Mail-in Service to 3Y ProSupport

Dell Upgrade from 1Y Mail-in Service to 3Y ProSupport

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

• 24x7 direct access to in-region non-scripted ProSupport engineers


• Hardware and software support, proactive issue resolution with telemetry-driven insights.


• Next business day onsite support after remote diagnosis


• Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts


• Self-heal before issues occur


• Improve ProductivityBenefit from hyperefficient resolution