SKU:HQ6C4E
The HPE Aruba Foundation Care NBD Service offers comprehensive hardware and software support designed to maximize the availability and reliability of your IT infrastructure. Hewlett Packard Enterprise’s technical experts collaborate with your IT team to swiftly resolve hardware and software issues, including support for selected third-party products. For hardware covered under this service, features include remote diagnosis and support, as well as on-site hardware repairs when necessary to minimize downtime. This proactive approach helps ensure your equipment operates efficiently and remains available for your business needs. Additionally, eligible software products benefit from remote technical support, access to updates and patches, and electronic support resources, enabling your staff to quickly find critical product information. Access to support is available 24/7 via telephone, web portal, or automated remote support solutions, offering flexibility and prompt response times. The service includes three support levels—Next Business Day (NBD), 24x7, and CTR—to meet varying operational requirements and ensure tailored support coverage. Response times and support windows may vary based on product eligibility and local availability, so consulting with your local HPE representative can help clarify specific options. The NBD service provides a next business day response with on-site support for maximum reliability, while the 24x7 option ensures round-the-clock assistance. The one-year support duration helps maintain optimal system performance and reduces operational risks, making this service a valuable investment for maintaining critical infrastructure. HPE Foundation Care is ideal for organizations seeking dependable hardware and software support with flexible service levels, designed to enhance productivity and reduce downtime across your enterprise environment.
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