SKU:H73N0E
HPE Aruba Foundation Care Service provides comprehensive hardware and software support designed to maximize the availability and performance of your IT infrastructure. Hewlett Packard Enterprise (HPE) offers expert technical resources that collaborate with your IT team to troubleshoot and resolve issues efficiently, ensuring minimal downtime. This service covers eligible HPE hardware products with remote diagnosis and support, as well as on-site hardware repairs if necessary. For software components, Foundation Care includes remote technical assistance and access to updates and patches, including select third-party software supported by HPE. This proactive approach helps keep your systems operating at peak efficiency and reduces unexpected disruptions.
The service is structured to deliver a predictable total cost of ownership while maintaining high dependability. It features a four-hour replacement service response time, ensuring timely resolution of hardware problems for enhanced reliability. The one-year service duration offers ongoing support to help you achieve maximum uptime and operational stability. Replacement services are included to promptly resolve hardware failures, minimizing operational impact. Additionally, the support plan may include Basic Software Support and Collaborative Call Management for compatible non-HPE software, further streamlining your IT management. Whether you need hardware maintenance or software updates, HPE Foundation Care is designed to provide comprehensive coverage tailored to your organization's needs, backed by Hewlett Packard Enterprise's expertise and dependable service standards.
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