SKU:H91P7E
HPE Foundation Care Extended Service offers comprehensive hardware and software support designed to maximize the availability and reliability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources collaborate closely with your IT team to diagnose and resolve issues related to HPE and select third-party products, providing you with peace of mind and minimized downtime. This service includes remote diagnosis and support, as well as on-site hardware repair, ensuring quick resolution of hardware problems with minimal disruption. For eligible hardware, the service may also encompass Basic Software Support and Collaborative Call Management for certain non-HPE software products, subject to verification. HPE’s support team provides software updates, patches, and remote technical assistance to keep your systems current and secure, including updates for supported third-party software as they become available from original manufacturers. The service is designed to deliver maximum dependability over a five-year period, supporting your organization’s operational continuity with proactive and reactive support measures. Features such as next business day response for parts and labor, and on-site service availability, help streamline issue resolution and reduce operational delays. This service ensures that your hardware and software environments are maintained efficiently, enabling your team to focus on core business objectives while HPE manages the support process.
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