SKU:H65C2PE
HPE Foundation Care Service provides comprehensive hardware and software support designed to maximize the availability and reliability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical experts collaborate with your IT team to troubleshoot issues efficiently, whether they involve HPE or select third-party products. This service includes remote diagnosis and support, with on-site hardware repair available if necessary, ensuring minimal downtime and swift resolution of hardware problems. For eligible hardware, the service may encompass Basic Software Support and Collaborative Call Management for certain non-HPE software, subject to verification. Software support features include remote technical assistance and access to updates and patches, including updates for supported third-party software from the original manufacturers. The service offers a dependable problem-solving solution, with regular updates included to address emerging issues and improve system stability. On-site support guarantees quick access to expert assistance, minimizing operational disruptions. Parts and labor services are designed for reliable maintenance, providing added usability and peace of mind. The response time for parts and labor is within one business day, ensuring timely repairs and increased dependability. The service duration is one year, offering ongoing support to maintain maximum system uptime and performance. This service is ideal for organizations seeking a trusted, convenient support plan that enhances operational continuity and optimizes IT investment value.
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