Logitech Select for Flex Desks 2-Year Support Plan with Premium Device Management

The Logitech Select for Flex Desks 2-Year Support Plan offers comprehensive, enterprise-grade assistance to ensure your flexible workspace runs smoothly. This plan provides 24/7 technical support with a guaranteed response time of just one hour, enabling quick resolution of issues and minimizing downtime. A dedicated Designated Service Manager is assigned for customers with 50 or more licenses, acting as your primary point of contact for technical assistance, setup, and ongoing support, ensuring personalized and efficient service.
This plan covers all Logitech business products associated with your assigned flex desks, provided they are under warranty at the time of purchase, offering up to five years of coverage. Additionally, advanced Return Merchandise Authorization (RMA) services facilitate next-business-day replacements, reducing device downtime and maintaining productivity. Customers with larger deployments are also eligible for onsite spares, allowing rapid replacement in the event of equipment failure, which is critical for maintaining seamless operations.
Logitech Sync integration enhances device management through real-time alerts, ServiceNow integration, and remote user interface access. These features enable proactive issue detection and resolution, along with detailed analytics to monitor desk usage patterns over time. The plan also includes social booking features and office maps to assist employees in planning their onsite days effectively, improving overall workspace utilization. Whether managing a small or large fleet of devices, this support plan ensures your flexible workspace remains operational, secure, and optimized for your team's needs.

Features:

• Enjoy 24/7 enterprise-grade technical assistance within an hour. Logitech Select gives you direct access to a Tier II expert for fast issue resolution for your assigned flex desks

• A familiar voice every time you get in touch. For customers with 50+ licenses, Logitech Select includes a Designated Service Manager who will act as a primary technical point of contact

• Logitech Select covers all Logitech business products on a Select-assigned flex desk for up to five years (products must be under an active warranty at the time of purchase)

• Minimize downtime. Advanced RMA included with Logitech Select aims to deliver next-business-day replacements for Logitech business products under warranty

• Customers with 50+ licenses are eligible for a set of onsite spares for rapid resolution in the case of equipment failure. It's the fastest replacement possible

• Get all premium Logitech Sync features, such as issue alerts and ServiceNow integration, to proactively solve issues, plus real-time analytics for users' flex desk