Logitech Select for Flex Desks Five Year Support Plan - Comprehensive Device Management and Support

The Logitech Select for Flex Desks Five Year Support Plan offers an extensive solution designed to ensure seamless operation and management of your flexible workspace equipment. This service provides 24/7 enterprise-grade technical assistance with a guaranteed response time of just one hour, giving your team immediate access to Tier II experts for swift issue resolution. For organizations with more than 50 licenses, a dedicated Designated Service Manager is assigned to serve as your primary technical contact, streamlining communication and support efforts.
This plan covers all Logitech business products assigned to your flex desks, provided they are under warranty at the time of service initiation. It includes advanced RMA services with next-business-day replacements, minimizing downtime and ensuring your devices are quickly back in operation. Customers eligible for onsite spares benefit from rapid replacements on-site, which significantly reduces system outages and maintains productivity levels. Logitech’s support extends beyond hardware, integrating with Logitech Sync to deliver real-time alerts, issue tracking, and proactive management features that help you monitor device performance and usage patterns effectively.
The Logitech Sync platform offers comprehensive insights into your flex desk utilization, along with social booking and office maps to facilitate employee planning and navigation. ServiceNow integration and real-time analytics enable proactive issue management and operational optimization, providing your organization with the tools needed to maintain an efficient and responsive workspace environment. This service is ideal for enterprises seeking reliable, long-term support for their flexible workspaces with minimal disruption and maximum operational efficiency.

Features:

• Enjoy 24/7 enterprise-grade technical assistance within an hour, with direct access to Tier II experts for fast issue resolution.

• A dedicated Designated Service Manager for organizations with 50+ licenses, acting as your primary contact for technical support and coordination.

• Covers all Logitech business products assigned to your flex desks for up to five years, provided they are under warranty at purchase.

• Includes advanced RMA services with next-business-day replacements to minimize device downtime and maintain productivity.

• Eligible organizations with 50+ licenses can receive onsite spares for rapid hardware replacements, ensuring quick resolution of equipment failures.

• Access all premium Logitech Sync features such as real-time issue alerts, ServiceNow integration, and detailed analytics to proactively manage and optimize your flex desk environment.