Logitech Select for Flex Desks One Year Support Plan – Comprehensive Device Management & Rapid Issue Resolution

The Logitech Select for Flex Desks One Year Plan offers a robust support solution tailored for flexible workspace environments. This service provides 24/7 enterprise-grade technical assistance, ensuring your flex desks are always operational with a guaranteed response time of just one hour. A designated Service Manager is assigned to customers with 50 or more licenses, serving as a primary point of contact to streamline communication and technical support. This personalized approach simplifies issue resolution and enhances overall user experience, allowing your team to focus on productivity without interruption. The plan also covers all Logitech business products associated with the flex desks for up to five years, provided they are under warranty at the time of support activation. Additionally, advanced RMA services facilitate next-business-day replacements for faulty equipment, significantly reducing downtime and maintaining seamless operations. Customers with higher license counts are eligible for onsite spare units, enabling rapid replacements and minimizing workflow disruptions. The support plan leverages Logitech Sync's premium features, including real-time issue alerts, ServiceNow integration, and remote UI access, empowering your IT team to proactively monitor and manage device health. Insights and analytics further help you understand device usage patterns over time, aiding in capacity planning and resource optimization. Whether deploying new devices or maintaining existing setups, Logitech Select ensures your flex workspace remains efficient, reliable, and well-supported. This comprehensive service is an ideal solution for organizations seeking reliable device management, proactive issue resolution, and dedicated account support in dynamic work environments.

Features:

• Enjoy 24/7 enterprise-grade technical assistance within an hour. Logitech Select gives you direct access to a Tier II expert for fast issue resolution for your assigned flex desks

• A familiar voice every time you get in touch. For customers with 50+ licenses, Logitech Select includes a Designated Service Manager who will act as a primary technical point of contact

• Logitech Select covers all Logitech business products on a Select-assigned flex desk for up to five years (products must be under an active warranty at the time of purchase)

• Minimize downtime. Advanced RMA included with Logitech Select aims to deliver next-business-day replacements for Logitech business products under warranty

• Customers with 50+ licenses are eligible for a set of onsite spares for rapid resolution in the case of equipment failure. It's the fastest replacement possible

• Get all premium Logitech Sync features, such as issue alerts and ServiceNow integration, to proactively solve issues, plus real-time analytics for users' flex desk