Logitech Select Service Plan for Conference Rooms - Part Number 994-000369

Enhance your conference room management with the Logitech Select Service Plan, designed to ensure your video collaboration solutions are always operational and ready for meetings. This comprehensive service provides around-the-clock technical support from product experts, optimized for maximum uptime and seamless collaboration. With Logitech Select, you benefit from rapid issue resolution, proactive monitoring, and efficient product replacement processes, making it an essential solution for modern business environments.

Logitech Select offers 24/7 enterprise-grade technical assistance, providing direct access to Tier II experts who can resolve issues within an hour. For organizations with over 50 licenses, a dedicated Designated Service Manager is assigned to act as your primary point of contact, ensuring personalized support and swift communication. This service plan covers all products within Select-enabled conference rooms and includes product replacements for up to five years, provided the products are under warranty at the time of service initiation. The advanced RMA process aims to deliver next-business-day replacements under warranty, significantly reducing downtime and maintaining meeting continuity.

The plan also features onsite spare parts for quick activation, enabling rapid resolution of issues and minimizing disruption. For large deployments, purchasing this service plan for 50 or more rooms guarantees the fastest product replacements available. Additionally, Logitech Select integrates with Logitech Sync, providing real-time analytics, proactive issue alerts, and ServiceNow integration to help you monitor room utilization and resolve problems before they impact meetings. The Sync Remote UI offers remote management capabilities, streamlining oversight and control of your conference room technology from anywhere. This service plan is a vital investment for businesses seeking reliable, high-performance video conferencing environments with minimal management overhead.

Features:

• Enjoy 24/7 enterprise-grade technical assistance within an hour. Logitech Select gives you direct access to a Tier II expert for fast issue resolution.

• A familiar voice every time you get in touch. For customers with 50+ licenses, Logitech Select includes a Designated Service Manager who will act as a primary technical point of contact.

• Logitech Select covers all products in Select-enabled rooms and includes product replacements for up to five years (products must be under an active warranty at the time of purchase).

• Select's advanced RMA aims to deliver next-business-day replacements for Logitech products under warranty to minimize downtime.

• Logitech Select provides a set of onsite spares for quick activation and rapid resolution. It's the fastest product replacement possible by purchasing a service plan for 50 or more rooms.

• Get all premium Logitech Sync features such as issue alerts and ServiceNow integration to proactively solve issues, plus real-time analytics for meeting room utilization.

• Sync Remote UI