Logitech Select Service Plan for Conference Rooms - Part Number 994-000395

The Logitech Select Service Plan is designed to ensure your conference rooms are always ready for productive meetings. This comprehensive support solution offers around-the-clock technical assistance from product experts, helping you minimize downtime and maintain optimal performance of your video collaboration systems. Whether you're using Logitech products with Microsoft Teams, Zoom Rooms, or other platforms, Logitech Select provides proactive management and rapid issue resolution to keep your collaboration spaces operational and efficient. The plan includes next-business-day product replacements under warranty, onsite spares for quick activation, and advanced software features like Logitech Sync for issue alerts and real-time room utilization analytics. With dedicated support for rooms equipped with select-enabled Logitech devices, this service plan guarantees maximum uptime, streamlined management, and expert guidance to enhance your collaboration experience.

Features:

• Enjoy 24/7 enterprise-grade technical assistance within an hour, providing fast issue resolution through direct access to Tier II experts.

• For customers with 50 or more licenses, includes a Designated Service Manager who serves as a primary technical contact for personalized support.

• Covers all products in Select-enabled rooms, including product replacements for up to five years, provided the products are under an active warranty at the time of service activation.

• Advanced RMA process ensures next-business-day replacements for under-warranty Logitech products, minimizing operational disruptions.

• Provides onsite spare units for quick activation and rapid resolution, especially beneficial for service plans covering 50 or more rooms.

• Includes premium Logitech Sync features such as issue alerts, ServiceNow integration, and real-time analytics for proactive management and detailed room utilization insights.

• Access to Sync Remote UI for remote device management and monitoring, simplifying support and troubleshooting.