Logitech Select Service Plan for Small Rooms - Part Number 994-000370

The Logitech Select Service Plan, designed for small conference rooms, offers comprehensive support to ensure your video collaboration solutions are always operational. This plan provides around-the-clock issue resolution by product experts, rapid RMA processing, and advanced software tools to maximize uptime and performance. Whether you're using Logitech products with Microsoft Teams, Zoom Rooms, or other platforms, Logitech Select helps reduce management complexity and keeps your meetings running smoothly.

With 24/7 enterprise-grade technical assistance, you gain direct access to Tier II experts who can resolve issues within an hour, minimizing disruptions to your workflow. For organizations with more than 50 licenses, a dedicated Designated Service Manager becomes your primary contact, providing personalized support and streamlined communication. Logitech Select covers all products in select-enabled rooms and includes product replacements for up to five years, provided the products are under active warranty at the time of service initiation. This ensures your equipment remains up-to-date and fully functional, reducing downtime and maintenance costs.

The plan's advanced RMA process enables next-business-day replacements for under-warranty Logitech products, further decreasing operational interruptions. Additionally, onsite spares are supplied for rapid activation and swift resolution, making product replacements faster and more efficient, particularly for larger deployments of 50 or more rooms. Logitech Select also integrates with Logitech Sync, offering features such as issue alerts, ServiceNow integration for proactive problem solving, and real-time analytics to optimize meeting room utilization, all accessible via the Sync Remote UI. This comprehensive service plan combines expert support, proactive management tools, and quick hardware replacement to ensure your collaboration environment remains reliable and efficient.

Features:

• Enjoy 24/7 enterprise-grade technical assistance within an hour. Logitech Select gives you direct access to a Tier II expert for fast issue resolution.

• A familiar voice every time you get in touch. For customers with 50+ licenses, Logitech Select includes a Designated Service Manager who will act as a primary technical point of contact.

• Logitech Select covers all products in select-enabled rooms and includes product replacements for up to five years (products must be under an active warranty at the time of purchase).

• Select's advanced RMA aims to deliver next-business-day replacements for Logitech products under warranty to minimize downtime.

• Logitech Select provides a set of onsite spares for quick activation and rapid resolution. It's the fastest product replacement possible by purchasing a service plan for 50 or more rooms.

• Get all premium Logitech Sync features such as issue alerts and ServiceNow integration to proactively solve issues, plus real-time analytics for meeting room utilization.

• Sync Remote UI for seamless remote management and troubleshooting.