Upgrade from 3Y Basic Onsite to 3Y ProSupport

Upgrade from 3Y Basic Onsite to 3Y ProSupport

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

• 24x7 direct access to in-region non-scripted ProSupport engineers


• Hardware and software support, proactive issue resolution with telemetry-driven insights.


• Next business day onsite support after remote diagnosis


• Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts


• Self-heal before issues occur


• Improve Productivity Benefit from hyperefficient resolution